Response from Hyatt
Mr. Smith,
I would like to thank you for your feedback regarding your stay. I realize you took time out of your busy day and for that I would like to thank you personally. The short coming that you have encountered in your first room was clearly unacceptable and clearly not Hyatt standards. I will be speaking with my staff specifically regarding this. I am happy to hear that the room move that you experienced was to the standard that we are custom to. I believe that this was an isolated incident and would like to apologize again.
I would like to offer you, should you be traveling to the Chicago land area in the near future to please contact me directly so I may arrange your accommodations.
Again, I would like to offer my apologies for the experience you have encountered and looking forward to hearing from you soon.
P.S. Could you provide me with a phone number to contact you regarding your lost item.
Sincerely,
XXXXXX
XXXXXXX Division
Hyatt Regency Woodfield
1800 East Golf Road
Schaumburg, Illinois 60173
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So I am not totally satisfied since I cannot tell if the offer to personally arrange my room means it is free or just a feeble attempt to placate me. Either way I am excited about the possibility of getting my sunglasses returned.
Josh Smith is a blogger, database manager and adjunct professor of business and technology. 
