Get A Better Cable TV Rate

January 3, 2007 by Josh · Leave a Comment
Filed under: Customer Service, Deals, How To, TV, Tech 

Retro TVThis past month our cable/phone/internet bill through Time Warner increases 40%! The jump was up to $140 per month since our promotion had ended. Now I enjoy all these offerings but this was way to much to pay. I ended up taking the advice of the Personal Finance Advice Blog to lower my cable rate. I called up Time Warner last Friday and choose the option to remove a feature then the option for cancelling my service. I greeted the CSR who was helping me and explained the large increase had made me consider a direct tv offer which i mentioned in passing. I asked if she could get back to what I was paying before my rate increase rather than asking for a direct match. She immediately offered me my same service for $95 per month. I countered ans asked what kind of deal I could get with HDTV service included and she was able to offer it to me for $105 which I gladly accepted, though I eventually added the DVR functionality since that is the only way I watch TV nowadays for a total of $111 monthly. The killer part of this deal is that my rate is locked in for 18 months, thats a year and a half! That is even better news since the Personal Finance Blog is reporting that some cable companies are putting in a 2 month buffer between your promotion ending and the next one beginning.

Some Tips to Remember:

  • Be Nice to the CSR
  • Don’t make demands, ASK for a better deal
  • Know what you want before you call
  • Find out the length of your new rate, set this date as a reminder to call again in your calendar program.
  • Have a competitor’s price and plan handy mention it but don’t focus on it.

Remember, only YOU can prevent high cable rates.



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