RedEnvelope.com An Example in Customer Satisfaction

While talking with my friend who had recently received an order from RedEnvelope.com she told me that she received a call from the webstore to say they were sending her a second shipment of the same item.  Apparently they have had a large number of complaints about shipments arriving broken so they re-shipped any order which may have been affected.  She was especially excited by the promptness of the company.  RedEnvelope also does not appear to be asking for any items which aren’t broken to be returned.

This is an excellent example of a company doing the right thing especially in a holiday season.  Good job Red Envelope, you just gained a place in my places to shop bookmark folder.  To other companies, being proactive and using an actual human rather than a voicemail or email are good steps, please begin to follow suit.