Josh Smith Online

With Father’s Day quick approaching both At&t and Verizon have released the results their interesting Father’s day surveys. I haven’t noticed this type of information put out by either of these companies in the past, though I haven’t dedicated this much time to reading wireless carrier press releases until recently. The [...]

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Providing good customer service is so very simple yet many companies can’t seem to get it right for all the customers on the net. Recently I had a bad experience renting a car from Advantage in San Antonio, in reality it was a combination of bad things which led to a bad experience, if [...]

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We recently had a nasty experience renting from Advantage in San Antonio, TX. I am simply going to attach my letter to the CEO, COO, San Antonio BBB and the Consumerist below.
May 22 2007
George J. Gremse, Chief Executive Officer
6660 First Park Ten Blvd
San Antonio, TX
78213-4307

George Gremse,
I am writing to share my recent [...]

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We have spent the last 20 hours trying to get our luggage from United. After a ~7 hour stop at O’Hare in Chicago, we finally made it in to Dayton to the realization that our luggage was left in Chicago. After filling out the paperwork we started our trek home with a brief [...]

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The whole fiasco at Digg with the HD DVD encryption scheme and related info has shown that the Digg users are akin to a group of middle schoolers with a free day and a box of magic markers, who just found out how to write, “for a good time call…..”
For Example:

This info is already out, [...]

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Today upon the recommendation of Dethroner I decided to purchase The Road by Cormac McCarthy.
The Road is “a tale about survivors in a post apocalyptic America. Cannibalilism, looting, extinct wildlife, starvation abound thematically. And yet, it’s said, hope prevails, that ultimately it’s a story about the love between a father and his son.”
I want to [...]

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Recently Apple announced that it was delaying the release of Leopard the upcoming release of its popular OS X until October. Apple placed the blame on borrowing many talented members of its staff to work on the iPhone, which comes out in June. After Apple announced the delay the Apple fanatics lit up [...]

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Major Nelson just announced 3 song packs for Guitar Hero 2, each containing 3 songs and running 500 MS Points or $6.25 per pack. Breaking this down even further the price per song is $2.08. So for content already produced and digitally distributed you are paying out the nose. I understand the [...]

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As part of my ongoing process of telling the world what retailers do wrong and in an attempt to set the market and retailers on my train of thought I am now tackling e-books. There are several issues I want to cover relating to the current state of ebooks.
Currently in order to read all of [...]

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Last nite we went to see Blades of Glory at the local theatre.  The movie was great, hilarious and much better than expected.  I wanted to bring to your attention a bit of movie theater etiquette.
If you walk into a movie theater which is not near full, in fact almost empty, etiquette states that you [...]

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