Sallie Mae’s Incompetence

On February 1st, 2006 AES first received our “Request to Add Loans to a Federal Consolidation Loan”. Once they received the paperwork they sent a request for a Payoff amount to Sallie Mae. I started calling AES and Sallie Mae shortly after this to determine the status of our loan consolidation. The first call I made was on March 10, 2006 during which I was told that AES was asking Sallie Mae for the laon amounts so that a payoff could be made.

The next time I called was on March 27th and AES generated another request for Sallie Mae during this phone call.

On April 28 I called both AES and Sallie Mae again. At this point AES had sent several fax requests as well as at least one USPS request.

On May 2nd at 2:45PM I spoke with Roxanne at Sallie Mae who told me they had yet to receive a Loan Verification Certificate request. She gave me a fax number 1-317-596-8398 ATTN: Sallie Mae for me to direct AES to send their fax requests to. She could not or would not provide a person who this could be marked ATTN to.

On May 12th I spoke with Rachael at Sallie Mae, after running through my story I was able to speak to Mike a supervisor at Sallie Mae who assured me that he would make the proper connections and get these loans consolidated.

After a busy June I spoke to AES again on July 5th 2006 and they sent yet another request to Sallie Mae for the payoff amounts.

Since this date customer service at Sallie Mae has gone downhill. I no longer speak to anyoen who has a grip on the English language and I am treated rudely because the loans are in my wife’s name, even though I have permission on file to speak with them about these.

It has been roughly a year since we filed the paperwork to get these loans consolidated so I am hoping this blog will document the rest of the process in order to get thee loans consolidated.

In the next few weeks I will be posting the results of my phone calls with Sallie Mae and with AES. I will also be writing several open letters to the CEO of AES, CEO of Sallie Mae, and the Better Business Bureau.

Please feel free to share your Sallie Mae experiences in the comments.