Sallie Mae’s Incompetence

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My wife is on the phone with Sallie Mae right now because they will not send her payoff amount to Wells Fargo. Again we cannot have anyone be in charge so each time we call we get a new rep who gets the whole story.

The rep (female no name recorded) just told my wife we cannot consolidate to Wells Fargo, the same rep told her before this that they had already sent the payoff letter.

Time to get back on the phone.

My Call records for the night.

Wed mar 14th 6:05
Caller: Shawn
ID:

No Restrictions on who you can consolidate loans to.

6:08 Transfer to Consolidation Dept

Caller: Renee

6:11 Transfer to Private Consolidation

loop of Voice Menus at Whisper Volume

6:14
Caller: Katie

“No idea”

6:19
1888-272-5543
Caller: Matt

Transfer to Consolidation Specialist

6:21
Caller: Mellisa

Consolidations to Federal Loans

You should be able to consolidate away.

Need to talk to a supervisor, in main department. Call in the morning because the Supervisors all go home earlier in the day.

6:31
Amber Goes back to the phone with the mission of getting a payoff amount and giving me permission to speak to Sallie Mae on her behalf.

Caller: Nadia

Transferred to Private Dept.

Caller: Ben or Bet Alfred

Sallie Mae cannot send a payoff amount to Wells Fargo because of Privacy issues.

Sallie Mae also has no ability to note on an account that another person may speak on behalf of the loan holder, according to Alfred.

Alfred was able to tell my wife her payoff amounts and promised to send a letter to her.

That ends the phone calls for tonite, tommorow I need to try to speak to a supervisor, as well as reach someone who can actualy do something at Sallie Mae, Bonus Points for grasping the English Language.