Sallie Mae’s Incompetence

I just got off the phone with a representative for WTOL’s Call for Action Center.  They gave me some advice and will check back next week to see what is happening.
My next step is to contact my congressman, Mike Oxley, and ask for his assistance.
After that I should involve a lawyer, to communicate with Sallie [...]

After all of the problems we have experienced and are continueing to experience I sent the following letter to WTOL Call for Action.
Hello,
For over a year my wife has been trying to consolidate our federal loans away from Sallie Mae in order to take advantage of a lower interest rate.  Sallie Mae has refused on [...]