Sallie Mae’s Incompetence

So apparently the person in charge of mailing letters with loan payoff amounts to consolidation companies is different form the person in charge of sending them to individuals.  In yesterday’s mail we got Amber’s loan payoff amounts for federal and private, valid for 10 days.  Now we need to call AES and Wells Fargo and determine if we cna act as an intermediary and fax these letters to them.  Who knows if this will work.  If not, I am plannign on calling Jim Jordan, our congressman (who I have actually met!) and having a lawyer send Sallie Mae a letter, sometimes its who you know or the esquire on the letterhead that gets problems solved.