Wal-mart Issuing Apology Gift Cards for Cancelled Pre-Orders

January 18, 2008 by Josh · Leave a Comment
Filed under: Customer Service, Games 

Last Week Wal-mart had loads of pre order games going for $20 to $30 below MSRP. The games included Super Smash Bros. Brawl and Burnout Paradise to name a few. I placed an order for each of them with little hope of actually receiving the product at the discounted price. Wal-mart pissed off quite a few gamers by sending out emails confirming that the user had requested the cancellation of the pre order. Late today though Wal-mart attempted to make good and sent the following email letting those affected knwo they would be receiving an electronic gift card worth $10 as an apology.

Dear Josh Smith,

We apologize for our recent video game pricing error and the incorrect information included in our follow up e-mail correspondence with you.

As we are always striving to provide a positive customer experience, we will be sending you a $10 electronic Gift Card toward a future purchase as an apology for your recent experience. (One Gift Card per affected customer; this card can only be used online at Walmart.com. Look for details in a separate email.)

As a reminder, your payment method was never charged for the canceled items. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution’s holds policy. Please contact your financial institution for more information.

If you have any questions, please email us at [email protected]


Customer Service at Walmart.com


While I’d rather have 2 games and $50 extra bucks in my pocket 800 MS points will certainly sooth my pain.  Given the circumstances I think this action is an appropriate action for something the retail giant could have as easily ignored.  Bravo Wally World, Bravo.